Privacy Policy
Valclyde Signature Stays (“Valclyde,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information through transparent, secure, and responsible practices. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, book a stay, communicate with us, or engage our short-term rental, co-hosting, or property management services.
By using our services or website, you agree to this Privacy Policy.
1. Scope of Policy
- Website visitors
- Guests and prospective guests
- Individuals submitting inquiries or reservation requests
- Property owners, landlords, and co-hosting partners
2. Categories of Information We Collect
| Category | Examples | Primary Purposes | Disclosures |
|---|---|---|---|
| Identifiers | Name, email, phone number | Reservations, communication and support | Service providers, booking platforms |
| Booking and Stay Data | Dates, guest counts, preferences, service requests, stay history | Reservation management, guest services | Property software providers, owners |
| Payment and Billing Data | Billing address, transaction details, payment tokens, last 4 digits of card | Payment processing, accounting | Payment processors |
| Identity Verification Data | Government ID, verification images | Fraud prevention, legal compliance | Verification vendors, authorities if required |
| Device and Usage Data | IP address, browser type, device info, pages visited | Security, analytics, system improvement | Analytics providers |
| Communications | Emails, messages, SMS, call records | Customer support, dispute handling | Support platforms |
| Property Owner Documentation | Ownership proof, tax forms, payout details | Contract performance, compliance | Accounting and legal advisors |
3. Payment Processing
Payments are processed securely through third-party payment processors. We do not store full credit or debit card numbers on our systems.
We may retain limited payment metadata such as:
- Transaction records
- Payment tokens
- Last four digits of card numbers
- Billing receipts
This aligns with standard payment security and PCI compliance practices.
4. How We Use Information
- Provide and manage reservations and guest stays
- Deliver support and service communications
- Coordinate check-in and check-out
- Operate co-hosting and property management services
- Process payments and payouts
- Prevent fraud and enhance security
- Improve website performance and user experience
- Comply with legal, tax, safety, and STR regulations
5. Legal Bases for Processing
- Contract performance
- Legal obligations
- Legitimate business interests
- Consent (for SMS or optional features)
6. Sensitive Personal Information
Government identification may be collected strictly for identity verification and legal compliance. It is never used for advertising or profiling.
7. SMS Communications
We send service-related messages only (no marketing texts unless you separately opt in). No mobile opt-in data will be shared with third parties for marketing or promotional purposes.
- Booking confirmations
- Check-in instructions
- Service notifications
Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to support essential functionality and improve the website. Users may manage cookies via browser settings. We do not currently respond to “Do Not Track” signals.
| Type | Purpose |
|---|---|
| Essential Cookies | Website functionality |
| Analytics Cookies | Traffic analysis and improvement |
| Preference Cookies | Remember settings |
We may use analytics providers such as Google Analytics. We do not use session replay tools unless disclosed separately.
9. Information Sharing
We do not sell or share personal information for advertising.
We may disclose information to:
- Payment processors
- Property management platforms
- Cloud hosting providers
- Identity verification services
- Maintenance/service vendors
- Booking platforms (Airbnb, Vrbo, Whimstay, Booking.com, etc.)
- Legal or tax authorities
- Professional advisors
10. U.S. State Privacy Rights
Residents of certain states (including California) may have rights to access, correct, delete, or know categories of data collected.
- Submit via email or phone below
- Provide sufficient identifying information for verification
- Authorized agents may submit requests where permitted
- We respond within legally required timeframes
- Appeals are available where required by law
We do not discriminate for exercising privacy rights.
We do not sell or share personal information for cross-context behavioral advertising.
11. Data Retention
| Data Type | Typical Retention |
|---|---|
| Booking records | Up to 5 years (tax/accounting) |
| ID verification data | 30–90 days after verification unless required longer |
| Support communications | Up to 2 years |
| Transaction records | As required by law |
12. Security
We use administrative, technical, and physical safeguards. No system is 100% secure.
13. International Transfers
We primarily operate within the United States. Data may be processed on U.S.-based systems.
14. Children
Not intended for children under 13.
15. Changes
We may update this policy. Updates will show a revised effective date.